Privacy & Cookies
It’s mandatory for any organisation within the UK, which collects personal data of any kind, as is a requirement of the Data Protection Act 1998, to be registered with Information Commissioners Office. HGA is registered and regulated by the ICO, registration number A8053748.
What personal information does HGA collect?
When registering or contacting HGA via this website, as is appropriate, you will be asked to enter your name, email address and other necessary details, such as postal address and telephone number, which is captured to help with your experience and to allow for open dialogue to be entered into between you, the user, and HGA.
We may also collect information about your time on our website as is outlined in the ‘HGA and Google’ section of this page.
When does HGA collect this information?
HGA collects information from you when you register on this website, subscribe to a newsletter, fill out a form or enter information on this site.
How does HGA use this information?
HGA may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, browse this website, or use certain other site features in the following ways:
- To tailor the user experience and to allow us to deliver and highlight content for which we think you will be most interested in.
- To improve our website in order to better serve you as a user.
- To allow us to better service you in responding to your enquiries.
- To quickly process any transactions between you, the user, and HGA.
How does HGA protect this information?
This website is scanned on a regular basis for security holes, malware and other known vulnerabilities in order to make your visit to our site as safe as possible. Data HGA collects is not encrypted client-side or during transit to our servers, because we do not make use of an SSL certificate for www.hgacreative.com. This, fundamentally, is because the information we are collecting, although personally identifiable, is not categorised as private sensitive data – such as credit card or health information. Any information submitted to HGA via our online forms is done so voluntarily by you, the user. You accept and understand that by using this website and submitting your data, your information is not protected this way and submit details absolving HGA of any responsibility because you have accepted and understood your data is sent to us unencrypted.
Data submitted to us is stored in our database systems is encrypted at rest behind a 2048-bit self-signed SSL certificate.
Cookies on our website are used to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can opt to have your computer present you with a warning message each time a cookie is being sent, or you can choose to globally turn off and reject all cookies. You can achieve this setting do through your internet browser settings. Each internet browser works in a different way, so please be sure to look at your browser’s Help menu to learn the correct way to modify your cookie settings.
If you disable cookies completely, or turn them off for HGA’s website, some features will be disabled. This won’t affect your experience on the whole, however it will make your experience somewhat less efficient and some of our services will not function as intended.
HGA & third-party disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information that we collect via our website to outside parties of any kind.
We do not include or offer third party products or services on our website.
HGA and Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We reserve the right to use Google AdSense Advertising on our website without prior warning or notification.
HGA may have previously implemented, and reserves the right at any future time to implement the following services, which are fulfilled by Google
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
HGA, along with third-party vendors, such as Google, reserves the right to use first-party cookies and third-party cookies or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
You, the user, can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Dealing with a data breach
HGA takes every step possible to safeguard users and the data which we collect from them. In the unlikely event a data breach should occur, HGA is prepared to deal with such situation by the guideline, processes and definitions in the company’s Data Breach Security Management Policy; meaning HGA will notify affected users via email within the timescales detailed within this policy document.
As required by the Data Protection Act 1998, as an organisation which deals with personal information, HGA is registered with and regulated by the Information Commissioners Office under the registration number A8053748.
How HGA deals with SPAM communications
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them and clearly defines penalties for companies who violate the law.
You, the user, accept when submitting your email address to HGA via our website, that you have granted us permission to use this data for the following purposes. We do politely request that if you’d rather not receive this communication, you end your message with “NO LISTS”. HGA may use your submitted email address to:
- Send information, respond to enquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
HGA conforms with the CANSPAM legislation by agreeing to:
- NOT using false, or misleading subjects or email addresses in any communication with you
- Clearly identifying the communication as an advertisement in some reasonable way
- Include the physical address of HGA’s head offices in Manchester
- Monitoring third party email marketing services for compliance
- Honour and uphold opt-out/unsubscribe requests quickly/immediately
- Allow users to unsubscribe by using the link at the bottom of each email
The Old Exchange
514 Liverpool Road
webmaster [at] hgacreative . com
0161 775 7890
Last revised: September 22nd 2017